We are proud to have been certified to ISO 9001 and Investors in People since the early days of the business nearly 16 years ago. Last week BSi for ISO 9001 and this week Investors In People visited us for our re assessments.
We are pleased to report that we successfully passed both audits. John Barke, our MD, commented ‘while our customers ultimately decide how successful we are through the quality of the service we offer, it is always nice to have independent third parties come and look at our business and recognise that we are doing the right things well’
Why do we think ISO 9001 is important :
- It shows our customers that we have confidence in our business processes and that they will receive what has been agreed.
- It removes non-value added activities.
- We can continually improve rather than 'fire-fighting'.
Investors In People is a certification which believes in transforming business performance through people. At FPA our people are our vital and the investment in their training and knowledge can only lead to success. With c50% of the original team still with the business from our inception nearly 16 years ago, we are proud of our record of staff development with employees undertaking qualifications ranging from degrees to MBAs to professional qualifications in procurement, finance, quality, health & safety and the environment.
