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The results are in…………its official………our customers have given us a satisfaction rating of 93%

Thank you to all who participated in our annual Customer Satisfaction Survey and we would like to share some of your comments below.


Positive themes include :

Flexibility, professional attitude, cost effective, friendly, knowledge of subject matter


As positive as this is, we are not complacent and we are following up on your comments so we can improve our service to you.  

We are also taking on board your comments for any ‘New Products/Services’ and will be assessing all your ideas going forward.   Examples are Industry Procurement Workshops and clearer communication of forthcoming training courses such as IOSH Managing Safely.


A few choice comments :


FPA have provided us with an excellent [energy procurement] service over many years. trentbarton.


Reliable and credible service by Procurement experts who know the subject.  East Coast Main Line.


FPA have been a trusted supplier for DNCC for its energy procurement and quality accreditation consultancy for several years. Throughout this time the service has always been exemplary with no cause for complaint of any level of dissatisfaction. The advisor assigned to manage DNCC’s QMS is superb and a key component of DNCCs infrastructure regarding quality management and accreditation.  The advisor who aids the energy procurement process is similarly expert in his area of responsibility and is responsible for saving the DNCC considerable sums of money over the last few years.   Derbys and Notts Chamber of Commerce.


Committed and conscientious individuals working for a professional company with good ethics.  ISL.


While very professional and knowledgable, [FQS] are friendly easy to get along with.  Always willing to go the extra mile.  Selima.


Professional approach to Utilities Management. Good communication lines – easy communication with [FPA] staff.  Periodic market trend reports are useful.  Easibind International.


Expert opinion and support relating to energy issues.  Leicestershire Police. 

We take our Customer Satisfaction Survey very seriously as it is a chance to listen to what our clients are expecting and experiencing.  If there are any issues which you would like to discuss please contact

Company Reg: 3259687. Reg Address: FPA Consulting Ltd, 1 St Andrew's House, Vernon Gate, Derby, DE1 1UJ. First Energy Solutions and First Quality Solutions are divisions of FPA Consulting Limited. 01332 604 321

© FPA Consulting 1997 - 2018.

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